HESH® EVO

HESH® EVO User Guide, Troubleshooting & FAQs

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TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® Evo with your mobile device, or your Hesh® Evo are malfunctioning in any other way.

SOLUTION: A full reset may help. Here’s the simple way to do it:

  1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
  2. You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.
  3. At this time, turn on your device’s Bluetooth and look for “Hesh Evo” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® Evo to pair your headphones to your device.
  4. Select “Hesh Evo” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the red LED light on Hesh® Evo that indicates headphones are charging. Or, not seeing blue LED light on Hesh® Evo that indicates headphones are finished charging, despite charging for 2+ hours.

SOLUTION:

  • Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging.
  • Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones.
  • Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.
  • When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

FREQUENTLY ASKED QUESTIONS

BATTERY & CHARGE:

What is the total charging time for Hesh® Evo via USB-C charging cable?

  • 1 hour 45 minutes for the headphones to charge to 100%

Does Hesh Evo have some sort of fast charge?

  • YES! – Hesh® Evo has Rapid Charge technology featuring a USB-C charging port and cable.
  • 10 Minutes of charge will provide 3+ hours of playtime.

Battery life and play time is very important to me, how long does the Hesh Evo last?

  • There is up to 36+ hours of play time in the headphones

Can I charge Hesh® Evo with my Skullcandy Power Accessories/PC/Laptop?

  • Pretty much all USB-A to USB-C charging cables will work to charge your Hesh® Evo headphones.

NEW FEATURES:

What is the Tile® finding feature and how does it work?

  • The Tile® finding feature will allow you to locate your headphones if you’ve misplaced them or they have been taken.
  • You will need to download the Tile App for this feature to function with your device, and it is very easy to set up! Just follow the on-screen instructions to link your Hesh® Evo to the app, and you’ll be ready to go.

CONNECTION:

Does the Hesh® Evo pair with the Skullcandy App?

  • No, the Hesh Evo will no pair with the Skullcandy App.

What is the Bluetooth range of the Hesh® Evo?

  • You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

 Can I connect Hesh® Evo to a computer?

  • Yes as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

 Can I use Hesh® Evo with a PS4/Xbox One/Switch?

  • Xbox One: No   
  • Switch: Yes
  • PS4: No

 Which version of Bluetooth does Hesh® Evo use?

  • Bluetooth® version 5.0 

GENERAL QUESTIONS:

Can I use Siri/Google Assistant/Alexa with my Hesh® Evo?

  • When paired to your device, you can press the main button on the right side two times to activate your voice assistant feature at any time.

WARRANTY:

Please be sure to reach out to customer service before filing a claim, we can likely help you quickly troubleshoot and solve your problem

What happens if my headphones break or are lost?