Welcome to Soundlab — our VIP area where members score stuff that isn’t available to the average citizen. Benefits include free shipping, special offers, loyalty rewards and access to exclusive products. Membership is 100% free.
MEMBERS-ONLY BENEFITS
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Earn points to redeem for discounts on future purchases.
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Be the first to see new products, limited editions and more.
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Complete your account profile to get points on your birthday.
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Complete your account profile to get points on your birthday.
FAQ's
How can I earn rewards?
Members earn 1 point for every $1 spent on skullcandy.ca. Points are earned on the product value paid for, excluding shipping and taxes. Points will be awarded to your account 30 days after the product ships.
Members can also earn points for different actions:
- Become a member = 25 points
- Complete your profile = 15 points
- Follow on TikTok = 5 points
- Follow on Instagram = 5 points
- Leave a product review = 20 points
Points earned on Skullcandy.ca purchases are issued to members 30 days after the order is shipped.
How many points do I need to earn a reward?
You will receive $20 in rewards towards your next purchase for every 100 points you receive. Earn 100 points, receive $20. Earn 200 points, receive $40!
Reward discounts are available in $20 increments. Members can apply a maximum of $100 reward dollars per transaction.
How do I redeem reward points for a discount?
Once you earn rewards, shop skullcandy.ca as a logged-in customer. When you reach checkout, you will see a dropdown with rewards that you are eligible to use on your order. To redeem your rewards during checkout, select the reward value and click the "Apply" button.
Reward discounts are available in $20 increments. Members can apply a maximum of $100 reward dollars per transaction.
Do points or rewards expire?
No, points earned do not expire.
Similarly, eligible rewards discounts redeemable at checkout do not expire.
Learn more here.
What if I already have a Skullcandy.ca account?
If you have an account with Skullcandy.ca already, you are not automatically enrolled in the Skullcandy Soundlab Rewards program. If you have an existing account and want to become a member of the Skullcandy Soundlab Rewards program, please visit your account page and see the “Rewards” section where you can become a member by joining the program.
What happens when i return an order?
When you return a product, the points earned on that product purchase will be retracted from your Skullcandy Soundlab Rewards account.
If you return part of an order for a refund, and that order is partially refunded, the corresponding number of points is retracted from your account. You have earned points on only the remaining amount not refunded. For example: If you earn 100 points for spending $100, and then return and get a refund of $75, your points balance would update to 25 points.
How does it work if I return my order that I redeemed rewards points on?
For refunds on the entire order: We will refund you the total dollar amount spent after the discount was applied. The points you used to redeem a rewards discount will also be added back to your account.
For partial refunds on rewards redemptions: If you earned points on a purchase and then applied those points towards a purchase, and then that purchase is partially refunded, we will not return the points used to redeem the rewards discount but will return points for the amount returned. For example: If you add $100 of product to your cart and apply a $20 rewards discount when you place your order, your total is now $80. Then you return part of the order and get a refund of $70, the number of points returned to you will be reduced to 10 points.
Why didn’t I earn points on my purchase?
Points earned on Skullcandy.ca purchases are issued to members 30 days after the order is shipped. You earn 1 point for every $1 spent on product, excluding taxes and shipping. Points will only be earned on the portion of the order paid by the customer, after applying any coupon codes, including those for warranties.
To earn points, you must be logged in, and a member of the program when making a purchase. If you checked out as a guest in error, contact us here for help.
If your order is cancelled for any reason, you will not earn points.
If your purchase was made before September 30th, 2024, it does not qualify for earning points.