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Pre-Order Billing Info
Your credit card will be charged when the order is placed for the pre-ordered item and applicable shipping and taxes. If your order contains both pre-ordered or back-ordered, and in-stock merchandise, you will see multiple settlements – each charge to represent the cost of the shipped merchandise. Please note that you will see an authorization charge for the amount of the in stock item on your credit card statement from the time of purchase until the in stock item ships.
If you placed your order through PayPal or Venmo, you will be charged immediately upon purchase for the full order amount.
Pre-Order Shipping
Pre-order and Back-ordered items will ship as soon as they become in stock. Where you see a product listed for Pre-order or Back-order, we also state an expected in-stock date. Shipping dates will vary per product. Upon shipment, you will receive a shipping confirmation email including shipment tracking information.
Orders containing both pre-ordered or back-ordered and in-stock merchandise will be shipped separately in an effort to deliver your product as quickly as possible. You will not be charged for multiple shipments. Multiple shipping confirmation emails will be sent for purchases with in-stock and pre-ordered or back-ordered items.
Canceling a Pre-Order
Depending on timing, you may be able to cancel a pre-order item by contacting our customer service team here. Please include your order number in your request.